How do I create Taobao account ?
To create Taobao account , first you need a phone number to sign up.
You can choose English option but this option is only for registration page and not the entire site.
We also suggest to use Taobao mobile app for easy navigation
Do you support any other platform?
At the moment we only support Shopify platform, however, we are planning to support other platforms in the near future.
How long is the processing time?
The processing time takes 1-5 business day depending on many criteria such as:
1- Seller location.
2- Seller stock availability. sometime sellers might need to re-stock the item again.
3- Ordering from multiple sellers will also affect the processing time since each seller might live in a different location in China, therefore, the domestic shipping might not catch up at the same time.
Please note that the processing time does not include weekend days or China public holidays.
Do you offer customization such as logo printing or special packaging?
We are working on it but at the moment we don't offer such a service.
How does the parcel look like?
Your customer will never know that their parcels are being shipped from China because we print the local post label before shipping them.
This parcel was shipped to France via Colissimo - La Poste
Shipping time: 6-7 working days
La Poste label
FedEx SmartPost Label
Shipping time: 10-11 working days
For each country, we print the local label post so your customer will think that their orders were shipped out from their own country instead of China just like your local supplier.
What payment method do you accept?
We only accept PayPal at the moment.
Do you support any other marketplace?
WeBuyz App only supports Aliexpress, Taobao
What kind of items I can ship?
General items only.
What kind of items is prohibited from shipping?
Please refer to our shipping information
Why I can't change the shipping method?
We only use a one stable shipping method for each country, however, some countries will have defaulted to ePacket shipping method as it's the only option available.