Below is a list of items or orders that are prohibited from shipping.

1- Heavyweight items over 2KG
2-Home furniture, glasses, sensitive items that could be easily broken during shipments.
3- Knives and guns.
4- Brand products or fake brand products.
5- Second-hand items or used items.
6-Liquid
7-Wholesale orders are not allowed.

Italy- Poste Italiane

The service is fast, efficient and stable, the performance is high, and the guaranteed back-end delivery service is high quality.

Time of reference: 7-12 days

Banned goods
Contraband such as pure electricity, liquid powder guns and ammunition are not accepted. 

Return services and re-delivery  
This channel does not support return service.

Re-delivery is available in case the customer wasn't presented and the re-delivery fee is $8.31 /ticket.

The re-delivery period is valid for 2 weeks, that is, from the notification to the customer about the return of parcel and within 2 weeks, the customer can choose a re-delivery service. If there is no reply, the parcel will be destroyed after 2 weeks.

Advantages of the product 

1-Attributes of goods: general cargo, built-in battery, matching battery
2- Customs clearance and stability.
3- Time stability: smooth connection throughout the whole process, the overall time efficiency is high and the customer experience is satisfactory.
4-End-delivery is done by Italian local express delivery.

Compensation
You may obtain the compensation according to the following criteria: 

1- If the goods are lost when they are transported from our company to the local post, and after we have confirmed the lost items, the shipment will be refunded including all shipping costs, also, the compensation will be made based on the declared value.

2- If the goods are lost after arriving at the local post, the fee for freight will not be refunded.

Spain- Correos de España


High-quality logistics, with high efficiency, high rate of correct distribution and reliable timeliness.  Clearance is done in Madrid, then delivered to Spanish Post as the local dispatch that follows. 

Reference time               5-7 business days

Accepted products
General cargo, built-in, matching (power does not exceed 100w·h)                          
Banned goods

contraband such as pure electricity, liquid powder guns and ammunition are not accepted. 

Return services and re-delivery
This channel does not support return service.
 
Re-delivery is available in case the customer wasn't presented and the re-delivery fee is $8.31 /ticket.

The re-delivery period is valid for 2 weeks, that is, from the notification to the customer about the return of parcel and within 2 weeks, the customer can choose a re-delivery service. If there is no reply, the parcel will be destroyed after 2 weeks.

Advantages

1-Customs clearance and stability: clearance is done on the same day or the next working day.
2-The dispatching service is provided by the Spanish post, quality of service is ensured.
4- High efficiency: the whole process will take around 5 to 7 working days.  
5- Delivery can be done in all the areas of Spain, services for the affiliated islands are not available.
 
Compensation

You may obtain the compensation according to the following criteria: 

1- If the goods are lost when they are transported from our company to the local post, and after we have confirmed the lost items, the shipment will be refunded including all shipping costs, in addition, the compensation will be made based on the declared value.

2- If the goods are lost after arriving at the local post, the fee for freight will not be refunded.

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United Kingdom- RoyalMail

High-quality logistics with high efficiency, high rate of correct distribution and reliable timeliness.
 
Reference time               3-5 business days 

Return services and re-delivery  
This channel does not support return service.

Re-delivery is available in case the customer wasn't presented and the re-delivery fee is $8.31 /ticket.

The re-delivery period is valid for 2 weeks, that is, from the notification to the customer about the return of parcel and within 2 weeks, the customer can choose a re-delivery service. If there is no reply, the parcel will be destroyed after 2 weeks.

Advantages of services 

1-Fast and convenient commercial clearance.
2-Delivery is done by Royal Mail, it has excellent service and there are no blind spots throughout the country.
4- The whole process takes about 3-5 working days
5- Built-in and matching batteries can be shipped.
6-Tracking is available throughout the whole process.

Compensation

You may obtain the compensation according to the following criteria: 

1- If the goods are lost when they are transported from our company to the local post, and after we have confirmed the lost items, the shipment will be refunded including all shipping costs, in addition, the compensation will be made based on the declared value.

2- If the goods are lost after arriving at the local post, the fee for freight will not be refunded.

 

France- France Colissimo


Reference time               4-5 business days 

Accepted products                                        
General goods, built-in, matching 

Advantages
1-Customs clearance and stability: clearance is done on the same day or the next working day
2-The dispatching service is provided by the French post.
3-Delivery can be done in all the areas of France, services for the affiliated islands are not available. 

Return services and re-delivery
This channel does not support return service.

Re-delivery is available in case the customer wasn't presented and the re-delivery fee is $8.31 /ticket.

The re-delivery period is valid for 2 weeks, that is, from the notification to the customer about the return of parcel and within 2 weeks, the customer can choose a re-delivery service. If there is no reply, the parcel will be destroyed after 2 weeks.

Compensation
You may obtain the compensation according to the following criteria: 

1- If the goods are lost when they are transported from our company to the local post, and after we have confirmed the lost items, the shipment will be refunded including all shipping costs, in addition, the compensation will be made based on the declared value.

2- If the goods are lost after arriving at the local post, the fee for freight will not be refunded.

Europe Express

High-quality logistics for EU countries, with high efficiency and high rate of correct distribution and reliable timeliness.Clearance is done in Germany, then delivered to Deutsche Post as local dispatch that follows. 


Countries of mailing      28 countries of the European Union
Reference time              7-12 business days
Parcel weight limit         ≤2kg 

Accepted products                                        
General cargo, built-in, matching

Advantages
1-DDP clearance, comparing to other smaller-scale DDU clearance, it has a much faster clearance.  DDU vs. DDP: Differences
3- Great option for light and small shipments.
4- Deutsche Post acts as the back-end delivery service provider. The assembly line for processing parcels is done by intelligent machines, the processing efficiency is higher than other similar postal services, such as Dutch Post, Belgian Post, etc. 

Compensation
No compensation for this ordinary mail 


Germany -DHL Germany

Clearance is done in European ports, then delivered to DHL in Germany, which takes care of the subsequent local dispatch. The service is fast, efficient, and stable.

Reference time               5-10 business days 

Banned goods
contraband such as pure electricity, liquid powder guns and ammunition are not accepted.

Return service and re-delivery
This channel does not support return service.

Re-delivery is available in case the customer wasn't presented and the re-delivery fee is $8.31 /ticket.

The re-delivery period is valid for 2 weeks, that is, from the notification to the customer about the return of parcel and within 2 weeks, the customer can choose a re-delivery service. If there is no reply, the parcel will be destroyed after 2 weeks.


Advantages.
1-Attributes of good: general goods, built-in and matching batteries.
2-Customs clearance and stability (stable commercial clearance).
4- The back-end delivery are done by local DHL, quality of the service is guaranteed.  
5- Stability of time efficiency: smooth operation, overall high time efficiency.

Compensation

You may obtain the compensation according to the following criteria: 

1- If the goods are lost when they are transported from our company to the local post, and after we have confirmed the lost items, the shipment will be refunded including all shipping costs, in addition, the compensation will be made based on the declared value.

2- If the goods are lost after arriving at the local post, the fee for freight will not be refunded.



USA

 FedEx & USPS 

Time-saving channel. The service is headed by air to the United States, cleared by commercial mode, and subsequently carried by FedEx. 

Reference time               5-10 business days 

Service area
All of the United States, excluding remote areas such as Alaska and Hawaii, overseas areas such as Puerto Rico and Guam; and military areas like APO/FPO. 

Note: We will use ePacket for Alaska and Hawaii, overseas areas such as Puerto Rico and Guam; and military areas like APO/FPO. 

Important note: This service does not accept addresses of Amazon warehouses.  

Accepted products                                        
Goods with batteries are accepted, including built-in battery, matching battery; pure electricity is not accepted.

-Does not accept: food, controlled knives, liquids, powders, raw wood products or wood-containing goods, dangerous goods (such as lighters, flammable and explosive products, etc.) laser pens, helmets; 

Return service and re-delivery
This channel does not support return service.

After the goods are returned to the postal office, re-distribution is available, and the re-delivery fee is 50% of the first shipment fee. If there is no re-delivery to be arranged, the item will be destroyed after 2 weeks.

Advantages
Back-end service: After the goods arrive in the United States USPS or FedEx will be responsible for local delivery. 

1- If the goods are lost when they are transported from our company to the local post, and after we have confirmed the lost items, the shipment will be refunded including all shipping costs, in addition, the compensation will be made based on the declared value.

2- If the goods are lost after arriving at the local post, the fee for freight will not be refunded.

Austria

Reference time               5-10 business days 

Return service and re-delivery  
This channel does not support return service.

Compensation
You may obtain the compensation according to the following criteria: 

1- If the goods are lost when they are transported from our company to the local post, and after we have confirmed the lost items, the shipment will be refunded including all shipping costs, in addition, the compensation will be made based on the declared value.
2- If the goods are lost after arriving at the local post, the fee for freight will not be refunded.

Australia- Fastway.com.au

Cleared by a commercial mode, and subsequently shipped to Australian Post and Fastway.com.au for local delivery.
 
Reference time               4-8 business days 

Return service and re-delivery
This channel does not support return service.

Re-delivery is available in case the customer wasn't presented and the re-delivery fee is $8.31 /ticket.

The re-delivery period is valid for 2 weeks, that is, from the notification to the customer about the return of parcel and within 2 weeks, the customer can choose a re-delivery service. If there is no reply, the parcel will be destroyed after 2 weeks.

Compensation
You may obtain the compensation according to the following criteria: 

1- If the goods are lost when they are transported from our company to the local post, and after we have confirmed the lost items, the shipment will be refunded including all shipping costs, in addition, the compensation will be made based on the declared value.

2- If the goods are lost after arriving at the local post, the fee for freight will not be refunded.

Canada-Canada Post

This service is not only fast and efficient but also provides exclusive customized services for the buyer's personalized delivery needs, which can enhance your customer experience. The service can be tracked throughout the entire process via Canada Post.

Reference time               5-7 business days 

Tariff              
At present, our company has defaulted to the DDU customs clearance method. The Canadian tax allowance is 20CAD. If the goods exceed 20CAD, the tariff will be paid by the recipient according to the actual description of the goods.

Return service and re-delivery
This channel does not support return service.

The re-delivery period is valid for 2 months, that is, from the notification to the customer about the return of parcel and within 2 months, the customer can choose a re-delivery service. If there is no reply, the parcel will be destroyed after 2 months.

Advantages

1-Customs clearance and stability.
2-Timeliness and efficiency.
3-Fast and stable.

Compensation
1- The package is damaged during transportation. No compensation will be provided. 

2- If the goods are declared lower than its actual value, if there is an infringement of intellectual property rights or the product description is too simple, or, if the customs need to check the item which then causes a delay. These situations are not within the scope of compensation. Our company will assist the sender to provide customs clearance documents. 

3- Our company does not bear the responsibility of compensation for related losses caused by the loss of goods. 

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